Delivery & Returns

Deliveries where the basket value is over £40 are delivered free of charge.  Where the cart value is under £40 the delivery charge will be displayed in the checkout.  This may very between items.  Currently we only deliver to UK addresses.

We aim to deliver our products as quickly as possible, delivery times do vary between products.  Some items may have to be made to order, if this is the case it can increase the delivery time.  You will be notified of your delivery time if this is the case.

We use a mixture of delivery services dependant on the product.  Some courier services may require a signature, this acts as proof of delivery.

If the goods are lost or damaged in transit please let us know promptly.  For more information please see our returns, refunds and exchanges section below.

How to return an item

We will refund/exchange items in accordance with your distance selling rights.  You have 30 days after the day on which the goods are received to exercise your rights.  Items with a defect are still covered by your statutory rights.

We will cover the postage/shipping fees where goods are faulty or not as described.  Return postage/shipping fees for any other reason will be your responsibility.

We will not accept any items for return/exchange if they have been sent in a soiled condition due to infection control reasons.

1. Please email info@yumyumsweets.shop to request a refund stating the nature of the request.

2. Mail your returned item to:

Yum Yum Sweet Shop
Unit 9
The Priory Centre
Worksop, Nottinghamshire
S80 1JR

3. Include in your package a signed letter stating the reason for your return and the original receipt or email confirmation.

Return exceptions

Food items cannot be returned if you simply change your mind, this is inline with UK distance selling regulations.  Items which have been custom made to suit your requirements will not be accepted for return or exchange unless they are faulty.

Refunds

If we have been notified with the 30 day required period refunds will be made back via PayPal to the debit/credit card used in the transaction.  If your debit/credit card is no longer in use please contact our office to make alternative arrangements, proof of identity may be required.  Refunds will only be paid once the goods have been returned and have been checked.  Our parent company Yum Yum Sweet Shop will appear on your statement with the refund.

Exchanges

Any non food items may be returned and exchanged or refunded if you change your mind,.  This applies if we have been notified with the 30 day required period and providing your item has not been damaged, you may exchange or have your item refunded. The return shipping will be your responsibility.

We are not obliged to exchange food items whereby you have changed your mind.  This is inline with UK distance selling regulations.

Faulty goods

Faulty goods can be returned in accordance with your statutory rights.   We will cover the postage/shipping fees where goods are faulty or not as described. We would suggest using a signed for service to avoid any conflict.